Return & Refund Policy
The terms that apply to eligible product returns.
10-DAY RETURN WINDOW
You have 10 days after receiving your item to request a return.
To be eligible, the item must be in the same condition in which it was received: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To request a return, email services@rogerwilcoaviation.com. Items sent back without first requesting a return will not be accepted.
RETURN SHIPPING & RESTOCKING FEE
The customer is responsible for return shipping costs. Original shipping charges are not refundable.
Accepted returns are subject to a 20% restocking fee, deducted from the refund.
RETURN ADDRESS
After your return request is accepted, we will provide instructions for sending the item to:
Roger Wilco Aviation Services3309 Douglas Avenue, Unit #3
Yankton, SD 57078
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Inspect your order when it arrives and contact us promptly if an item is defective, damaged, or incorrect so we can evaluate the issue and make it right.
EXCEPTIONS & NON-RETURNABLE ITEMS
Sale items and gift cards cannot be returned. Contact us before ordering if you have a question about whether a specific item is returnable.
EXCHANGES
We accept exchanges of eligible new items. Contact us within 10 days after receiving the item to request an exchange. The same eligibility conditions, customer-paid return shipping, and 20% restocking fee apply.
REFUNDS
We will notify you after we receive and inspect the return. If the return is approved, the refund—less the 20% restocking fee and any nonrefundable original shipping charges—will be issued to the original payment method within 30 days. Your bank or card issuer may require additional processing time.